Q. How does pricing work?
A. Most prices quoted are for a one day event. If you desire to use rental items for a longer period, please call our office for long term rates. All charges are for time out, whether used or not.
Q. How and when do I pay?
A. Payment is due before items are released to a customer. We accept American Express, MasterCard, Visa, and Debit card. Personal and business cheques are accepted with a valid drivers license.
Q. When should I make my reservation?
A. Early planning ensures product availability.
Q. What about changes in my order?
A. You can make changes to your order up until 7 days prior to the scheduled date. After 7 days we will only welcome additions to your order subject to availability. No Cancellations.
Q. Is there a charge for delivery/pick-up?
A. Delivery and Pick-up are available at a nominal fee based on location. Please call our office for charges.
Q. When will my rentals be delivered/picked up?
A. The delivery and pickup dates will be noted on your reservation contract by our consultants at the time you place your order.
Q. What time of day will my rental items be delivered
and picked up?
A. Each of our trucks has many stops during one day. Schedules are made several days ahead. You may request an AM (8 to 12) or PM (12 to 5) delivery/pickup if necessary. Specific time delivery/pick-up can be scheduled at an additional fee.
Q. Can I make changes on an order if it is being delivered?
A. Additions can be made to your order before it is scheduled for delivery, subject to availability. If additions are made to an order after it has been delivered and extra delivery charge will apply.
Q. What if I am not home when the truck delivers/picks
up?
A. If you know you will not be home, please call our office with instructions as to where the items are to be left. If you are not home and we have no instructions it will cause a delay and an extra cost to you for rescheduling a truck.
Q. What type of service can I expect when the truck arrives?
A. Standard delivery/pickup charges are for tailgate drop off. If delivery/pickup is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, silverware, glassware, etc., to ensure that you receive your items sanitized, undamaged, sparking and table ready.
Q. Will my rental equipment be set up and taken down?
A. Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pickup.
Q. What is my responsibility for merchandise return?
A. Responsibility for equipment remains with the renter from the time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pickup. Items not meeting these conditions are subject to additional fees. All china, silverware, glassware, etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags and/or boxes are provided with linen orders; please return them in those containers. Mildewed linens returned in plastic bags will be charged to the customer.
Q. What happens if something is broken, damaged or missing?
A. We do charge for missing, broken, damaged and weather damaged items. Be sure equipment is secured when not in use and protected from weather. We only charge replacement value on broken and lost equipment. On damaged equipment we only charge for the repair.
