Policies & Account Information
Payment and Reservation Policies
Payment is due before items are released - picked up or delivered. If we are delivering your order, and you will not be home, please call our office to provide a Visa or Mastercard account number. We accept Cash, Visa, Mastercard and Interac, and personal cheques are accepted with a valid driver's license or a major credit card. Businesses can set up charge accounts upon credit approval. Most prices quoted are for a one day event.
Orders can be placed over the phone, by fax, by email, or in person at our store.
A deposit of 25% of the order is taken on all tent rentals, special linen orders, and limited quantity inventory items. This deposit is non-refundable.
A major credit card is required to be on our files to cover any lost or broken inventory.
Remember, the inventory is charged out on a time out, not time used basis.
Delivery and Pick-Up Service
Delivery and Pick-Up Services are available for a fee. All deliveries are scheduled and sent out on routes. It is possible to request a morning or afternoon delivery. Deliveries required at a specific time, or before or after regular business hours will result in an increased delivery charge. Our standard delivery fee is based on a tailgate drop off. If our delivery personnel are required to carry items up or down stairs or great distances, an extra charge will apply. Happenings Party Rentals will not be held responsible for any damages to customer's property if the customer has authorized Happenings' staff to use driveways, lawns, patios and other areas to drive and/or walk over.
Our personnel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, glassware, etc., to ensure that you receive your items sanitized, undamaged, sparkling and table ready. It is the customer's responsibility to return the inventory into the containers provided and to have inventory stacked and ready for pick up.
Set up and take down services are available for an additional charge, but these arrangements must be made in advance of delivery and pick-up.
Responsibility for Inventory
The responsibility for equipment remains with the renter from the time of receipt to the time of return. Tables and chairs should be taken down, stacked and ready for pick up. All china, glassware, etc. must be food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Mildewed linens returned in plastic bags will be charged to the customer.
We do charge for missing, broken, damaged, and weather damaged items (including packing containers). Be sure equipment is secured when not in use and protected from the weather.
A major credit card is required to be on our files to cover any missing or broken inventory.
Any information that is submitted to Happenings Party Rentals. through this website with personal identification, including name, address, telephone number, URL or domain name or email address, will only be used for the purpose of responding to inquiries, providing information or for placement of the sender of such information on to the Happenings Party Rentals newsletter distribution list.
Happenings Party Rentals will not use such information for any other purpose, including, but not limited to, the lending, selling or trading of said information with any third party.
Through this website, Happenings Party Rentals may collect information on what pages a user accesses, by use of 'cookies'. This information may be used to measure usage, number of visitors, average time spent at the website, pages viewed, etc. This information is used by Happenings Party Rentals for the sole use of measuring usage and in combination with various forms of feedback, to improve the content of the website. This information is not shared with any third party.
Except as expressly provided herein, Happenings Party Rentals will treat any data or information forwarded through this website as non-confidential and non-proprietary.
45 Sandford Fleming Drive, Collingwood. Ontario. L9Y 5A6