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Frequently Asked Questions

What are your rental policies?+

Click here for our policies.

What is your privacy policy?+

Click here for our privacy policy.

How does pricing work?+

Most prices quoted are for a one day event. If you desire to use rental items for a longer period, please call our office for long term rates. All charges are for time out, whether used or not

How and when do I pay?+

Payment is due before items are released to a customer. We accept American Express, MasterCard, Visa, and Debit card. Personal and business cheques are accepted with a valid driver’s license.

When should I make my reservation?+

Early planning ensures product availability.

What about changes in my order?+

You may make changes to your order up until 7 days prior to the scheduled date. After 7 days we will only welcome additions to your order, subject to availability. No cancellations.

Is there a charge for delivery/pick-up?+

Delivery and Pick-up are available at a nominal fee based on location. Please call our office for charges.

When will my rentals be delivered/picked up? +

The delivery and pick-up dates will be noted on your reservation contract by our consultants at the time you place your order.

What time of day can my rental items be delivered and picked up?+

Each of our trucks has many stops during one day. Schedules are made several days ahead. You may request an AM (8 to 12) or PM (12 to 5) delivery/pick-up window if necessary. Specific time delivery/pick-up may be scheduled at an additional fee.

May I make changes on an order if it is being delivered?+

Additions can be made to your order before it is scheduled for delivery, subject to availability. If additions are made to an order after it has been delivered an extra delivery charge will apply.

What if I am not home when the truck delivers/picks up?+

If you know you will not be home, please call our office with instructions as to where the items are to be left. If you are not home and we have no instructions it will cause a delay and an extra cost to you for rescheduling a truck.

What type of service may I expect when the truck arrives?+

Standard delivery/pick-up charges are for tailgate drop off. If delivery/pick-up is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, silverware, glassware, etc., to ensure that you receive your items sanitized, undamaged, sparkling and table ready.

What is my responsibility for merchandise return?+

Responsibility for equipment remains with the renter from the time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pick-up. Items not meeting these conditions are subject to additional fees. All china, silverware, glassware, etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags and/or boxes are provided with linen orders; please return them in those containers. Mildewed linens returned in plastic bags will be charged to the customer.

What happens if something is broken, damaged or missing?+

We do charge for missing, broken, damaged and weather damaged items. Be sure equipment is secured when not in use and protected from weather. We only charge replacement value on broken and lost equipment. On damaged equipment we only charge for the repair.

How do I get a quote?+

You may request a quote online via our shopping cart function, call our showroom to speak with a rental associate, or visit our showroom.

Is there a minimum rental?+

There is not a minimum order. However, should you require delivery Happenings requires a minimum of $150 in rentals (before taxes and damage waiver). Exceptions may be able to be made to this policy if renting tables.

What is included in a quote?+

We ask lots of questions so our quotes can be complete and accurate. We are completely transparent, we don’t conceal anything. Listed separately are the individual rental items, delivery / pick-up, labor, setup, applicable taxes and any other requested services.

When is full payment due?+

An initial 25% deposit is required to confirm an order. The remaining balance is due a week prior to delivery or customer pick-up.

Will I receive a confirmation of my order?+

Yes, once your order request is processed and confirmed we will email you an order confirmation. Please read and review the order confirmation carefully, and let us know if you require any adjustments.

Do I have to pay for equipment that I do not use?+

Yes, you are responsible in full for rental fees of items that have left our warehouse, as they are out of our inventory and unavailable for other clients to rent. As well, due to our high quality standards, equipment that has left our warehouse will go through our cleaning process with all our return equipment.

Do I have to wash the dishes or clean the equipment?+

Happenings will clean and wash everything. We do ask that the glassware be emptied and placed upright in the racks, dinnerware/flatware have all food scraped off before pick-up and soiled linens placed in the provided Happenings linen bags free of refuse and dry.

Do the prices include setup and takedown?+

Yes, setup and takedown is included for specialty items such as staging, dance floor, tenting structures (excluding DIY canopies), and lighting. However, setup and takedown is not included for basic items such as linens, tables, chairs, and tableware.